Introducing the HAPBX Call Center Suite: A powerful, integrated set of tools to monitor, analyze, optimize your team's performance in real-time & drive business growth
Without a centralized command center, it’s impossible to know what’s truly happening in your call center. Ask yourself if you are facing these common challenges.
Lost Revenue due to high abandoned call rates
Unclear Agent Performance and ineffective coaching
Wasted Agent Time from inefficient outbound campaigns
Reactive Problem Solving due to a lack of real-time data
Inconsistent Service Quality across your team
Discover how our four powerful, integrated modules work together to give you complete control
Transform your PBX from a cost center into a strategic financial asset. The HAPBX Call Accounting module is a professional billing engine designed to give you complete control over your telecom expenses, allowing you to accurately track costs and even generate revenue by reselling services.
Ensure every customer interaction meets your quality standards. The HAPBX Call Recordings module gives you complete control over your PBX call recordings, allowing you to easily manage, audit, and share interactions to boost agent call quality and guarantee customer satisfaction
Stay in complete control of your call center operations. The HAPBX Real-time Switchboard is your perfect way to supervise your call center in real-time with an easy-to-use platform. This intuitive tool allows you to keep track of all calls, monitor agent performance, and quickly identify any issues before they become significant problems.
Go beyond basic call logs and get a complete picture of your communications. The HAPBX Stats & Analytics module is a powerful reporting engine that provides deep, actionable insights into every aspect of your call center operations.
Track what matters most to make smarter, data-driven decisions.
Stay effectively in touch with your clients and boost outbound productivity. The HAPBX Campaign Dialer is your most effective tool for managing and automating outbound call campaigns, allowing you to contact consumers quickly and effortlessly, and keep track of every interaction.
Get the real-time tools you need to monitor queues, assist agents with live supervisor tools (Listen, Whisper, Barge), and manage your team effectively minute-by-minute
Use powerful analytics to track KPIs, identify bottlenecks, optimize workflows, and generate detailed reports for executive leadership
Offer a premium, high-margin Call Center solution to your clients. Differentiate your service and tap into a lucrative market with our powerful, re-brandable tools
An ultra-reliable, high-availability PBX platform with expert support and flexible solutions for IT experts and service providers
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