Introducing the HAPBX Call Center Suite: A powerful, integrated set of tools to monitor, analyze, optimize your team's performance in real-time & drive business growth
Without clear, granular data, managing a call center is just guesswork. You can’t truly identify your top-performing agents, pinpoint the exact cause of abandoned calls, or scientifically optimize your staffing for peak hours.
The HAPBX Analytics & Stats module transforms this operational chaos into a command center. It turns raw call data into clear, visual, and actionable reports, allowing you to understand exactly what’s happening, why it’s happening, and what you need to do to improve.
Our platform is built around three core reporting categories, giving you unparalleled visibility into every corner of your call center
All reports are available and exportable to Excel, CSV, or PDF
In-Depth Call Reports
Our platform is built around three core reporting categories, giving you unparalleled visibility into every corner of your call center
Track key ratios
Monitor your response time commitments
See the entire event path of any call
Understand why callers hang up (Timeout, Hung Up, Exit Key)
Track outbound performance by agent and trunk
Comprehensive Traffic Analysis
Identify your busiest periods and optimize resource allocation. Make strategic staffing decisions based on hard data, not guesswork
Pinpoint your exact peak and off-peak hours
Compare daily call volumes
Identify your busiest days to optimize weekly schedules
Analyze long-term traffic trends
See exactly when you are missing the most opportunities
Granular Agent Analytics
Drill down into the performance and productivity of each individual agent and team. Build a high-performance workforce
Monitor login/logout times and total session duration
Analyze time spent in conversation, on pause, or idle
See the reasons and duration for every agent pause
Calculate the percentage of time agents are actively engaged in calls
The HAPBX Analytics module is designed for total control and efficiency, allowing you to build, customize, and automate your entire reporting workflow.
Get the real-time tools you need to monitor queues, assist agents with live supervisor tools (Listen, Whisper, Barge), and manage your team effectively minute-by-minute
Use powerful analytics to track KPIs, identify bottlenecks, optimize workflows, and generate detailed reports for executive leadership
Offer a premium, high-margin Call Center solution to your clients. Differentiate your service and tap into a lucrative market with our powerful, re-brandable tools
An ultra-reliable, high-availability PBX platform with expert support and flexible solutions for IT experts and service providers
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