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From Call Recordings to Business Intelligence

The professional tool to transform your call archive into an asset for two key goals: Exceptional customer experiences and superior agent quality control

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Is Your Call Archive
an Asset or an Obstacle?

Without a proper management tool, your call recordings can become a disorganized, inaccessible data silo. Are you facing these common challenges?

  • Wasting Hours searching for a specific call to resolve a customer dispute?
  • Struggling To Find clear, real-world examples for agent training and quality control?
  • Lacking The Tools to categorize and add business context (like ticket IDs or sales outcomes) to your recordings?
  • Concerned about data security with no way to restrict access to sensitive recordings for specific managers or teams?

A Powerful, Centralized Command Center for your recorsings

HAPBX Call Recordings provides a granular,feature-rich environment to transform how you find, organize, and manage your call data

Empower your entire organization with the right tools and the right access

In-Depth Call Reports

Go from searching to finding. Our powerful reporting and filtering engine lets you pinpoint any interaction instantly

Advanced Search Engine

Instantly find recordings by Date, Extension, Team, Source/Destination Number, Note, or Reference

Custom Filter Profiles

Create and save complex filter criteria to generate specific reports in seconds

Multi-Format Export

Download single recordings or bulk export entire reports to PDF, Excel or CSV including audio files and a summary list

Organize & Add Context

Turn simple audio files into rich data points. Add layers of business context to every recording

Customizable Color Flags

Create Flag Profiles (e.g., "Sale," "Support," "Complaint") to visually categorize calls and enable powerful, one-click searches

Detailed Notes

Add time-stamped notes to any recording to provide explanations for future reviews or quality audits

External Reference Linking

Associate recordings with external data points like a ticket ID, order number or customer account for a complete interaction history

Manage & Secure

Drill down into the performance and productivity of each individual agent and team. Build a high-performance workforce

Role-Based User Management

Create granular user profiles (Admin, Manager, Supervisor, Agent) with specific permissions for viewing, listening, downloading, and deleting

Team Organization:

Group extensions into Teams and assign Supervisors to manage their specific group's recordings, ensuring data privacy and focused management

Centralized Dashboard

Get a complete system overview from the Admin Panel, or a focused view of your team from the Supervisor Panel

Selective Recording

Configure recording policies per extension (Incoming, Outgoing, Internal calls)

A Simple & Powerful Workflow

Record & Archive

All calls are automatically recorded, encrypted, and securely archived on your system, ready for access

Search & Analyze

Use our powerful filters, flags, and notes to instantly find and review any call from the intuitive dashboard

Train & Improve

Listen, download, or share specific call examples to provide effective agent feedback, resolve disputes, and improve overall service quality

GALLERY

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Everything you need is on the ground

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An ultra-reliable, high-availability PBX platform with expert support and flexible solutions for IT experts and service providers

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Contact us

  • +1 855-560-6789
  • info@hapbx.com
  • 2372 Morse Ave, Irvine, CA, United States, California

The Simplicity of SaaS . Fully Managed.

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