Sonata Switchboard

See Your Entire Call Flow, All in One Place

Introducing the HAPBX Real-time Switchboard: The ultimate visual tool for supervisors and receptionists to monitor, manage, and control every call in your PBX ecosystem, as it happens

Are You Lacking Real-Time
Control Over Your Calls?

Without real-time visibility, are you facing these challenges?

Lack of Control: Inability to see active calls, waiting queues, or agent statuses, leading to slow response times
Inefficient Call Handling: Receptionists struggle with blind transfers, unsure if colleagues are available to take a call
Inconsistent Quality: Supervisors have no way to monitor live calls for quality assurance or provide on-the-spot coaching to agents
Delayed Problem Solving: You only find out about long wait times or dropped calls after the customer has already had a bad experience

See, Act and manage in real-time

The HAPBX Switchboard is more than just a monitoring tool, it's an interactive command cente

Build your perfect view and manage your entire PBX with ease

Empowering Every Role in Your Organization

For Supervisors & Call Center Managers

The Switchboard is your ultimate tool for quality control and team management. Use the live supervisor tools to coach agents in real-time, ensure service quality, and proactively manage queue performance to meet your SLAs.

For Receptionists & Front Desk Staff

Provide a first-class caller experience. Instantly see who is available across the entire organization, efficiently transfer calls to the right person on the first try, and manage high call volumes with a clear, intuitive interface.

Get Full Control in
3 Simple Steps

Build Your View

Simply log in and start building your custom dashboard. Drag and drop the widgets you need—like Extensions, Queues, and Trunks—to create a personalized command center

Monitor & Control

Watch your call flow in real-time. See agent statuses and waiting calls. Use intuitive controls like drag-and-drop transfers to manage traffic effortlessly

Coach & Optimize

Go beyond simple management. Use supervisor tools like Listen, Whisper, and Barge to provide on-the-spot agent training and continuously optimize your team’s performance

GALLERY

Try our Service now!

Everything you need is on the ground

See Your Entire Call Flow, All in One Place

Are You Lacking Real-Time
Control Over Your Calls?

See, Act and manage in real-time

Monitor Extensions

Track Queues

Oversee Trunks

Manage Conferences

Control Parking Lots

Drag-and-Drop Transfers

One-Click Actions

Call Parking

Listen to Recordings

Listen (Spy)

Whisper (Coaching)

Barge-in

Request Assistance

Empowering Every Role in Your Organization

For Supervisors & Call Center Managers

For Receptionists & Front Desk Staff