Stop guessing your telecom costs. HAPBX Billing gives you the power to track expenses, manage rates, and generate accurate invoices with enterprise-grade precision
Finding out at the end of the month that your bill
has skyrocketed due to unmonitored international
calls
For hotels or MSPs, failing to charge guests/
clients accurately for their usage means direct
profit loss
Wasting hours manually calculating costs across
departments leads to errors and frustration
Monitor spending as it happens. Set limits and get alerts
instantly when costs exceed your budget
Automatically add profit margins to call costs and
generate precise invoices for every client or guest
Let the system do the math. Generate detailed financial
reports for any department or extension in seconds
Create "Flag Profiles" (e.g., "Sale," "Complaint") to visually categorize calls, making it effortless to filter for exemplary interactions or those requiring coaching.
Attach notes directly to specific timestamps within a recording to provide precise context for evaluation and agent feedback.
Associate recordings with an Order Number or Customer ID, giving your team a complete view of the interaction history to serve clients better.
Define granular permissions for every role (Admin, Manager, Supervisor, Agent), ensuring users access only the data they need to prevent information leakage.
Group extensions into Teams and assign specific Supervisors, facilitating centralized management and strict data privacy between departments.
Flexibly configure recording rules (capturing only Incoming, Outgoing, or Internal calls) to strictly comply with legal regulations and company policies.
Switch from "searching" to "finding." Instantly pinpoint specific recordings by Date, Caller, Team, or Note in mere seconds.
Save complex, frequently used filter criteria to reuse later, allowing you to generate recurring reports without setting them up from scratch.
Easily download or bulk export reports to PDF, Excel, or CSV alongside audio files for upper management reporting or legal dispute resolution.
Profit Protection
Create custom rate cards for each tenant. Automatically markup carrier costs to ensure a healthy margin on every minute sold
Guest Billing.
Integrate with your PMS to automatically charge guests for room phone usage. Print professional invoices at checkout.
Result: Consistent 5-star service & reduced churn.
Cost Allocation.
Stop the "who spent what" debate. Accurately allocate telecom costs to specific departments (Cost Centers) for precise budget management.
Don’t let your most valuable training data sit gathering digital dust. Get the tools you need to turn every conversation into a coaching moment.
Smart Unified Communication Software
Always Connected │ Always Secure │ Always Cost-Effective.
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