Next-generation contact center with real-time Ai that
reduces resolution time and increases CSAT.
Quickly resolve simple customer questions with self-service, Ai chatbots, so your agents can focus on complex problems.
Build high-performing teams and maintain quality with automatic call grading and robust coaching analytics.
Support your agents with real-time guidance and knowledge at their fingertips to exceed customer expectations.
Dialpad’s dual-cloud architecture delivers enterprise-grade resilience and scalability for businesses of all sizes. Advantages include:
Dialpad’s commitment to data security and privacy is embedded
in every part of the business.
Deliver exceptional customer experiences on an intelligent, people-first platform.
Cloud-based support and contact center solution with Ai that helps expedite onboarding, simplify coaching, and delight customers.
Cloud-based sales outreach solution with Ai that automates playbooks, gives in-call coaching, and helps your team win.
You’ll get real-time call transcription, voicemail transcriptions, call summaries and automated action items with Ai Recaps, and real-time analytics and reporting.
Ai Recaps provide automatic summaries of calls and meetings, highlighting key points, action items, and decisions made.
Dialpad is available on desktops, laptops, smartphones (iOS & Android), tablets, and desk phones.
Dialpad Connect is designed for quick deployment with a cloud-based setup that requires minimal IT involvement.
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