Pushing the limits of Ai

We’re not new to Ai. In 2018, we acquired TalkIQ with over four years of experience developing AI technologies. Then, we built the first Ai-powered customer communications platform and committed to non-stop Ai innovation.

Dialpad Ai by the numbers

Minutes of Ai-enabled calls
0 B
Number of Ai Recaps
generated
0 M
Number of CSATs calculated
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Number of CSATs calculated
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Dialpad Support customers that
leverage Dialpad Ai
0 M

See why
customers love
Dialpad

Our partnership with Dialpad is a great example of the spirit of collaboration across the ISV ecosystem.

Michael Hoch
Partner Manager, Google Cloud

We’re huge fans. Dialpad continues to execute and adapt to our dynamic market with new compelling offerings.

Matt Pingatore
CEO, PACKET FUSION

Our agents feel more equipped and supported, thanks to Dialpad. This has led to a noticeable improvement in their job satisfaction and our retention rates.

Josh Gilmore
VP of Customer Experience, RE/MAX

Why we’re in the lead

MOST EXPERIENCED

We have a world-class team of Ai experts

Our global team holds advanced degrees in engineering, neuroscience, applied science, computational linguistics, machine learning, natural language processing, and Ai research.

MOST ACCURATE

We’re industry leaders in ASR accuracy

DialpadGPT, our proprietary large language model (LLM), leverages over seven billion minutes of conversational data, enabling us to deliver highly relevant, business-specific responses through automatic speech recognition (ASR).

SAFEST

We prioritize your security & privacy

Our platform is protected by enterprise-grade security, and we never share your business communications with third parties. We also comply with SOC-II, ISO, HIPAA, GDPR, and CSA so you don’t have to worry about privacy.

MOST SCALABLE

We make Ai work for everyone

As many companies race to add Ai to their portfolios, issues of scale inevitably hinder their progress. That’s why we’ve invested so much in making our real-time Ai available for businesses of all sizes—in any industry.

EASIEST TO USE

We bring everything together on one platform

Dialpad consolidates voice, messaging, and meeting technology on one platform that automates tasks, turns customer intelligence into actionable insights, and powers our entire product portfolio.

MOST AFFORDABLE

We make Ai affordable for all

By consolidating tech, eliminating third-party APIs, simplifying complex systems, and relying on our world-class team of Ai experts, we’re able to deliver powerful Ai products that might otherwise be out of reach.

FASTEST

We’re nimble and dedicated to non-stop innovation

In 2023, we further accelerated product development, invested heavily in Ai research, and committed to developing a new Ai-powered feature every month for a year.

Our Ai milestones

See what's new

MARCH

Ai Recaps

Ai Recaps launched for all paid customers, enabling them to fly through back-to-back meetings without taking notes.
JULY

Dialpad Sell

The new release of DIalpad Sell simplifies every stage of the sales cycle and empowers teams with industry-leading Ai.

OCTOBER

Dialpad Support

Ai Recaps launched for all paid customers, enabling them to fly through back-to-back meetings without taking notes.

Ready to see Dialpad Ai in action?

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