Talk, message, meet, and support your clients—all in one secure workspace.
Set up a virtual receptionist and create custom routing rules so clients reach the right place, every time. Plus, Dialpad works at on any device so you can take calls on the go.
Get more done between calls and meetings with built-in team messaging. Organize projects into channels, securely share client files, send business texts, and more.
From live coaching to sentiment analysis, you’ll have all the tools to deliver the best inbound client support. Custom routing features also make it easy to escalate calls to the right person who can help.
Dialpad’s sales dialer is designed to support sellers at every step. Our AI transcribes live conversations and even prompts you with notes for those hard-to-answer client questions.
It all happens in Dialpad—call, message, meet, and support your clients, all in the same intuitive workspace.
Your communications across Dialpad are always encrypted to meet global compliance standards. Whether it’s a meeting recording, text, or shared client file, all your data is safeguarded at rest and in transit. Plus, you can turn on single sign-on and set up role-based permissions right in the admin portal.
NAT NORRIS
VP OF MARKETING & IT, Central Restaurant Products
Streamline your business with one beautiful workspace to talk, message, meet, and support clients.
A cloud-based phone system is a phone service that works over the internet. This is different from traditional on-premises analog phone systems because you don’t need to worry about hardware or costly maintenance fees. Instead, everything works over the cloud, with your data securely hosted by your provider’s off-site data centers.
Cloud phone systems typically work by transmitting small encrypted digital packets of your voice that are then sent over the internet to the person at the other end of the call. A cloud-based PBX system is used to direct the call.
Today, many businesses and contact centers prefer using a cloud phone system for professional services and internal business communications because they can make and receive phone calls from any device that can connect to the internet.
To take things one step further, a unified communications platform essentially gives you this, in addition to video conferencing and messaging features, which lets you consolidate a bunch of different apps into a single place. It tends to be more convenient, and also more cost-effective.
Most businesses today are starting to explore remote and hybrid work, and in order to stay connected to your teammates and also your clients, you have to be able to communicate with them even when you’re on the go.
Having a reliable, remote-friendly phone system that your employees can access from laptops and cell phones can give you that flexibility while maintaining a high level of client service. The best thing is you get all the functionality you’d get with a traditional phone system that can help you reduce customer call wait times, connect calls to agents more quickly, and offer answers instantly.
For example, Dialpad’s fully integrated communications platform has not only a phone system, but also omnichannel contact center functionality, meaning your customer support and sales agents and supervisors can provide a good customer experience and keep up their customer engagement no matter where they’re working from.
Not only that, they can also handle all communication channels with clients and prospects from one place, including social media, email, live chats, phone calls, and more.
Dialpad isn’t just the best phone system for professional services—it’s the best unified communications platform.
It lets businesses handle both internal communications with colleagues, and also external communication with clients and prospects.
No matter what channels you prefer, from video calling to team messaging and phone calling, Dialpad’s desktop and mobile app lets you do all of that in one convenient place, whether you’re working from the office or from home. This also means that remote contact centers are easy to set up through the system, as it simply relies on access to a good internet connection.
And if you have big growth plans, Dialpad’s also incredibly scalable—many of our customers have added hundreds and even thousands of new users to Dialpad after a hiring spree, with minimal IT help!
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